Role Summary: The Dispatcher is responsible for effectively coordinating a group of drivers to success through continual communication from the shipment pick-up to delivery and ensuring the appropriate internal departments are aware of any updates. Position represents the company in a positive image with employees, customers and the community always performing in a secure and ethical manner to achieve financial success. Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.

The candidate will have industry experience, preferably within a unionized environment. Hours of Work

Monday to Friday, 9:30am–6:00pm Work Arrangement

On-site Position Type

Non-Union Employment Status

Permanent Compensation

Salary: $60,000 Work Location & Environment

10020-56th Avenue, Edmonton AB, T6E 5L7 Office environment Key Accountabilities In this role, you will: Communicate dispatch information to Drivers Monitor and respond to driver's satellite messages Participate in and support driver retention initiatives

Collaborate with Customer Service and Planning teams to efficiently solve problems Maintain fair and equitable distribution of work Monitor driver performance and miles Coach driver’s regarding customs, hazmat, hours of service, policy, regulations,



satellites

Develop solutions for any driver inquiries Update customer websites Communicate & problem solve with customers as required Other duties as assigned Qualifications

We’re looking for someone who brings: Education & Experience:

Minimum of 2 years truckload dispatch experience is an asset Must have a minimum of 1 year of Customer Service experience Working knowledge of the North American transportation industry ACE and Customs/border crossing experience an asset Experience with EDM (or similar dispatch systems) is considered an asset Skills & Attributes

Keen interest in building relationships with your team of drivers and co-workers Desire to urgently resolve incidents that occur while driver is delivering their load Exhibits a conscious effort to understand the causes instead of just the effects of a situation

Completes daily tasks autonomously, but enjoys collaborating with others when solving problems Ability to manage competing priorities and meet tight deadlines in a fast-paced environment Meticulous attention to detail

Good communications skills (written and verbal) Intermediate level computer skills and proficient keyboarding

📌 Dispatcher - Fastfrate Group (Edmonton) (Winnipeg)
🏢 Fastfrate Group
📍 Winnipeg