Department: Retail Sales Employment Type: Regular Full time Language: French is required; English is an asset. We are a leading Canadian financial services co‐operative committed to being a catalyst for a sustainable and resilient society. You will work with colleagues who care passionately about you, our clients, and our communities.

As a Client Service Consultant located in any of CGIC's Quebec locations (Laval, Kirkland, Beauport, Saint‐Eustache, Gatineau, Caplan, or Warwick), you will consistently attract new business, meet or exceed sales targets, and provide excellent client care. You will support and develop agency and call‐center operations through prospecting, client contacts, and sales activities focused on auto and property insurance. Co‐operators is launching a virtual training class in collaboration with Cégep de Lanaudière, starting October 2026.

Upon completion you will obtain your personal property and casualty insurance licence through the PRÊT program. ~450 hours of training in personal property and casualty insurance ~ Sell auto and property insurance to clients by identifying needs, proactively building a network that cultivates sales opportunities, and responding to cross‐channel leads in a timely fashion. Contribute to overall sales growth by achieving individual sales, quality, and productivity goals. Provide exceptional client service by responding to inquiries, resolving complaints, and escalating matters appropriately.





Maintain client retention by supporting referrals and communicating effectively with clients who inquire about cancellation. Support primarily non‐French speaking clients inside or outside Quebec, requiring regular English proficiency. These duties are not assignable to adjacent team members.

At least one year of experience in an office environment. Some post‐secondary education. Knowledge of underwriting practices and home and auto insurance products. Possession of the Personal Lines Damage Insurance Licence from the Autorité des marchés financiers du Québec (AMF).

Proficiency in French essential for primary duties. English skills are an asset. Influence change and commit to continuous improvement to exceed client expectations. Participate as an effective team player, sharing knowledge to support peers.

Training and development opportunities to grow your career. Flexible work options and paid time off. Competitive salary and incentive programs, plus a total rewards package: group retirement savings, pension, and benefits such as health, dental, disability, and life coverage; mental health support; employee assistance program. 43,550.00 to $72,583.00 CAD.

The salary amount for the successful candidate is determined by Co‐operators in its discretion and will vary depending on local market conditions, geography, and relevant job‐related factors. Employees may also participate in incentive programs and earn additional compensation tied to individual and/or business performance or other metrics.

📌 Full-Time Customer Service Specialist (Kirkland)
🏢 Co-operators
📍 Kirkland