We are seeking a Guest Service Agent to join our team. The ideal candidate will have a passion for hospitality and providing exceptional guest experiences. If you have a background in hotel services and enjoy interacting with guests, we would love to hear from you.
Duties
- Greet and welcome guests in a friendly and professional manner
- Assist guests with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and courteously
- Provide information about hotel facilities, services, and local attractions
- Operate phone systems and handle reservations
- Maintain a clean and organized front desk area
- Multilingual skills are a plus for assisting international guests
Experience
- Previous experience in a front desk or guest service role is preferred
- Knowledge of hotel operations and guest services
- Excellent phone etiquette and communication skills
- Bilingual proficiency is advantageous for communicating with diverse guests
- Strong customer service orientation with the ability to resolve issues effectively
Join our team as a Guest Service Agent to contribute to creating memorable experiences for our guests.
Job Types: Full time, Part-time
Pay: $17.60 per hour
Experience
- Customer service: 1 year (required)
Work Location: In person
📌 Guest Services Agent/Night Auditor (London)
🏢 Homewood Suites by Hilton
📍 London
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