Step into a pivotal role at SOCAN as an Onboarding and Account Administrator in Toronto or Montréal. Your primary focus will be on delivering stellar customer service to our members and streamlining application processes. In this full-time position, you will interact with applicants and members, guiding them through their SOCAN experience.

The role emphasizes strong communication skills across various platforms while requiring a proactive approach to managing membership needs, including processing limited territory agreements. Your experience in customer care and the music industry will enhance your contributions in this supportive setting. Key Responsibilities:

- Act as the main contact for inquiries at SOCAN




- Ensure applications are processed according to service level agreements
- Provide timely updates and responses to members
- Facilitate membership changes like territory agreements
- Collaborate with the administrative team on various projects Requirements:
- Post-secondary diploma/degree or relevant experience
- At least 2 years' customer service experience
- Preferred 2 years in the music sector
- Bilingualism in English and French is a strong asset
- Familiarity with CRM and computer systems Utilize your expertise and passion to support the creative community at SOCAN.

📌 Hybrid Onboarding and Account Administrator at SOCAN (Toronto)
🏢 SOCAN - Society of Composers, Authors and Music Publishers of Canada
📍 Toronto