Client Experience Specialist Location: Remote - Canada-wide Microserve is looking for a Client Experience Specialist to join our energetic Sales team.

The Client Experience

Specialist's team's primary goal is ensuring our clients get the best possible experience when collaborating with us. As a Client Experience Specialist, you will support Account Executives in fostering client relationships, identifying new opportunities, providing pricing, managing the sales pipeline, following up on outstanding quotes, closing deals, processing orders, and keeping clients informed about their order status to ensure an exceptional client experience. You will liaise between clients and internal teams to ensure the timely and successful delivery of our solutions according to our client needs and company goals.

Position and sell the company's full range of IT services and solutions to new and existing clients either independently or as part of a larger account team Collaboratively work with Account Executives and Services for client opportunities towards a successful close Identify and leverage manufacturer and supplier resources to help facilitate customer requirements Manage high volumes of quotes, information and order requests that need to be processed according to client specific Service Level Agreements (SLAs) Respond to client RFQs and other procurement requests independently or as part of a larger response team, including taking responsibility for product selection and pricing sections of RFP responses for your assigned accounts Maintain ongoing relationships and look for opportunities to grow relationships within assigned accounts As part of the order management process,



the rep will be required to communicate expected delivery date; Maintains and improves quality results by following standards; recommending improved policies & procedures Create and maintain activities and all communication opportunities for projects that are led by Client Experience Specialist Applicants must possess relevant post-secondary education, and an IT technical background is strongly preferred ~ Solid written and verbal communication skills in English is required ~ Experience working in the IT VAR based industry is an asset ~ Strong computer skills including Microsoft Office are a requirement ~ Technical skills including capability to do light presales configurations of servers, switches, routers?Experience with CRM Tools Time-off policies that promote work/life balance Extended Medical and Dental plan from day one Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.) Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter Ongoing learning and development opportunities Professional development & Training reimbursement support Dog friendly offices In accordance with the BC Pay Transparency Act the range for this role for BC residents is $53,000.00 to $65,000.00 annually. Please note the exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Corporate Responsibility We Sweep

Floors, Openness, Flexibility, Not Stuffy, Customer Driven Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 500 team members, and we're one of the largest technology solutions providers in Canada. Our 30+ years of continued success and growth stem from our commitment to long term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.

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