Operations Analyst - Exceptions & Inventory Management

Location: Downtown Calgary, AB Work Arrangement: Fully Onsite - Monday to Friday Pay Rate: $30/hour Start Date: October 5, 2026 Employment Type: Full-Time Contract Position Overview

We are seeking an

Operations Analyst - Exceptions & Inventory Management to support day-to-day operations and ensure the timely resolution of order, fulfillment, and inventory-related exceptions. The successful candidate will work closely with internal teams, IT, and third-party logistics (3PL) partners to investigate operational issues, maintain inventory accuracy, manage exceptions, and support continuous process improvements. Candidates with

Coordinator-level experience in areas such as

Inventory Coordination, Warehouse Coordination, Supply Chain Coordination, Logistics Coordination, or similar operations roles are encouraged to apply. This is a fully onsite position in Downtown Calgary, and daily attendance is required with no exceptions. Key Responsibilities

Own and manage the end-to-end exception process for orders that fail to ship or encounter fulfillment issues. Coordinate with 3PL partners and internal teams including Operations, Customer Care, IT, and Sales to investigate and resolve exceptions. Analyze and troubleshoot issues within

ERP systems, inventory management platforms, and 3PL systems . Investigate root causes of operational and inventory discrepancies and implement corrective actions. Initiate and manage issue escalations by opening incident tickets and coordinating with IT teams through resolution. Monitor exception trends, operational performance, and key metrics to identify risks and opportunities for improvement. Manage order cancellation requests from dealers and consumers, ensuring accuracy, timeliness,



and compliance with established policies. Maintain accurate documentation of exception scenarios, root causes, and resolutions. Manage inventory accuracy and system reconciliation . Review inventory classifications and identify discrepancies between physical and system inventory. Support inventory-related investigations and reconciliation activities. Collaborate with cross-functional teams and external partners to resolve operational issues. Recommend improvements to workflows, system controls, reporting, and operational processes. Perform other operational and analytical duties as required.

Required Qualifications & Skills

Previous

Coordinator-level experience in inventory, warehouse, supply chain, logistics, or operations. Strong analytical and problem-solving skills with the ability to investigate operational issues. Working knowledge of

ERP systems and inventory management platforms .

Experience working with 3PL or warehouse management systems is an asset. Understanding of inventory classification, inventory control, and reconciliation . Robust written and verbal communication skills. Ability to collaborate effectively with internal stakeholders and external partners. Strong attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment. Strong organizational and follow-up skills. Demonstrated interest in continuous improvement and operational efficiency.

Preferred

Qualifications

Experience in wireless, telecommunications, supply chain, logistics, or distribution operations . Familiarity with incident management and ticketing systems. Experience with exception reporting and operational performance metrics. Previous experience working with third-party logistics (3PL) providers . Experience with inventory reconciliation and discrepancy resolution.

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