Become a key player at CIBC as a Fraud Agent in Regina's Contact Centre. Engage in fraud analysis and investigations to maintain client trust and satisfaction.

CIBC is hiring a full-time, temporary Fraud Agent to manage investigations of fraud-related activities. You will utilize extensive analytical skills to examine suspicious transaction patterns and mitigate fraud losses effectively. Your cooperative efforts with various teams will play a critical role in resolving issues.

Key Responsibilities

- Identify and investigate fraudulent activities efficiently
- Analyze transactions to minimize risks to clients
- Collaborate with multiple teams for effective solutions
- Capture necessary customer information accurately
- Deliver exceptional service while managing multiple priorities

Requirements:
- Experience with systems like COINS/ECIF, PRM, TSYS, and CRS preferable
- Ability to make sound decisions with limited information
- Flexible schedule for remote work with occasional onsite needs
- Demonstrated commitment to client service standards
- Legally eligible to work in Regina for this role

Utilize your skills and dedication to enhance the safety of CIBC clients.

📌 Regina Fraud Contact Centre Position
🏢 Canadian Imperial Bank of Commerce
📍 Regina