Embrace your love for the outdoors as a Basecamp Guide with Burton, enhancing customer experiences for outdoor enthusiasts. This full-time, seasonal role involves engaging support through various communication channels. Burton is hiring Basecamp Guides to provide top-notch service while fostering positive relationships with customers.

This role is perfect for organized individuals who thrive in a fast-paced setting and possess a solid understanding of outdoor gear. Join a team that encourages skilled growth and a passion for adventure. Key Responsibilities:

- Drive platinum customer experience via phone, chat, and email
- Build relationships and educate customers on products
- Recommend improvements to enhance service quality




- Meet productivity metrics to ensure best-in-industry service
- Work collaboratively to gather and share insights Requirements:
- Availability for flexible shifts, including weekends
- Strong communication and problem-solving skills
- Preferred experience in the snow sports sector
- Familiarity with Customer Resource Management systems
- Ability to manage multiple tasks seamlessly Support outdoor enthusiasts as a key member of Burton’s customer service team, ensuring memorable experiences for every rider.

📌 Seasonal Burton Customer Support Guide (Montreal)
🏢 Arcadia Group
📍 Montreal