Canadian Tire Corporation in Canada seeks a Senior Business Analyst to lead process improvement, change management, and operational excellence within the Contact Centre Operations team. You will collaborate with cross-functional partners to identify opportunities, solve complex problems, and implement sustainable improvements.
The role involves coordinating initiatives across Operations, Technology, Training, and Compliance, driving standardization, performance metrics, and effective adoption of
📌 Senior Contact Centre Ops & Process Improvement Lead (Welland)
🏢 Canadian Tire Corporation
📍 Welland
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