Overview

- Job Duration: Permanent
- Language of Work: English
- Hours of Work: 40 hours per week
- Education:
- Experience:
Education
- College/CEGEP
Work setting
- Help desk
- Telecommunications industry
- Consulting firm
Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidents
Certificates, licences, memberships, and courses
- Network+ Certification
Computer and technology knowledge
- Android




- Information Technology Infrastructure Library (ITIL)
- Shell script
- iOS
- MAC
- Networking software
- Networking hardware
- Networking security
- Desktop applications
- Security software
- Word processing software
- Mail server software
- Project management software
- Mac OS
- MS Office
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
Personal suitability
- Accurate
- Client focus
- Productive interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Screening questions
- Are you available to start on the date listed in the job posting?
- Do you have experience working in this field?
Experience
- 3 years to less than 5 years
Employment terms options
- Day

📌 Information technology (IT) support technician (Mississauga)
🏢 CareerBeacon
📍 Mississauga