Access Communications Co-operative Limited is looking for a detail-oriented and motivated individual with a positive attitude to join our Marketing & Sales team. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to delivering accurate, high-quality work while meeting deadlines. Access is a fast-paced, dynamic organization with a positive team-oriented work environment. As one of Saskatchewan’s Top Employers, 50 Most Engaged Workplaces and as a 100% Saskatchewan Co-operative, we offer competitive wages and a comprehensive benefits package.

We have an exciting prospect for a Supervisor, Sales & Customer Loyalty – Regina, SK.

The Supervisor, Sales & Customer Loyalty provides day-to-day leadership, coaching, and operational oversight for the Sales & Customer Loyalty team, including inbound sales, customer retention, and outbound telesales. The Supervisor is accountable for the team's delivery of established sales, retention, renewal, upgrade, conversion, productivity, and customer experience objectives.

PRIMARY ACCOUNTABILITIES:

1. Team Leadership and People Management

- Provide clear, consistent, and visible leadership to the Sales & Customer Loyalty team, and establish expectations for sales performance, customer experience, productivity, quality, attendance, and schedule adherence.
- Build an accountable, collaborative, results-oriented, and customer-focused team culture.
- Conduct regular team meetings and one-on-one discussions and recognize strong performance.
- Participate in recruitment, selection, onboarding, and probationary review processes for assigned employees, in partnership with the Senior Manager, Marketing & Sales and Human Resources.

2. Daily Operations and Workforce Management

- Oversee daily sales and retention operations,



including inbound sales activity, customer retention activity, and outbound telesales.
- Manage lead assignments, outbound calling priorities, customer follow-up activity, and campaign-related sales activity.
- Monitor workload, staffing, sales opportunities, lead volumes, and customer demand, and adjust assignments and priorities to maintain effective coverage and productivity.

3. Coaching, Performance, and Development

- Monitor individual and team performance against established sales, retention, productivity, quality, and customer experience objectives, using performance data, call activity, conversion results, customer feedback, and direct observation.
- Provide regular coaching, constructive feedback, and follow up on performance gaps.
- Participate in call monitoring, quality reviews, and calibration activities, and use results to coach employees and improve consistency in sales, retention, and customer experience interactions.

4. Sales, Retention, and Customer Experience

- Set expectations for ethical, customer-focused sales and retention practices that balance commercial results, compliance, and long-term customer relationships.
- Ensure customer escalations are reviewed, resolved, and followed up appropriately, with significant matters escalated to the Senior Manager, Marketing & Sales.

5. Performance Reporting and Continuous Improvement

- Review daily, weekly,



and monthly sales and retention performance information, monitor trends, and identify variances from established targets.
- Monitor key sales activity and performance measures, including sales volumes, conversion rates, outbound activity, contact rates, retention results, renewals, upgrades, and customer outcomes.

6. Compliance, Privacy, and Safety

- Ensure employees follow applicable company policies, procedures, sales requirements, and regulatory obligations.
- Ensure customer information is handled in accordance with privacy and security requirements.

COMPETENCIES FOR SUCCESS:

- An undergraduate business diploma, degree, or related post-secondary education in business, sales, marketing, leadership, communications, customer service, or a related discipline.
- Three to five years of experience in sales, customer service, contact center, retention, telecommunications, retail, or a related environment.
- Previous experience working in a sales or contact center environment in a supervisory capacity is required.
- Experience in coaching, developing employees, and working with sales, conversion, retention, and operational performance metrics.
- Experience with outbound telesales, lead management, or sales campaigns is an asset.
- Experience in telecommunications or a technology-related environment is an asset.
- Clear Criminal Record Check.

The Benefits?

- Great Salary with unlimited commission potential!
- Outstanding Benefits Package, including Health, Dental, and Vision.
- Amazing staff discounts on all services.
- Company matched Pension plan.
- Ongoing training and development opportunities
- Volunteer Opportunities! We do good things in the community, and everyone here is a part of that.

📌 Supervisor, Sale & Customer Loyalty (Regina)
🏢 Access Communications Cooperative
📍 Regina