Become a vital part of Aurora's Veteran Concierge Team as a Bilingual Client Care Specialist. This remote full-time role empowers you to facilitate high-quality patient care and support.

In this position, you'll be tasked with managing incoming patient inquiries and providing critical assistance to ensure a pleasant experience. With a focus on compliance and discretion, your strong communication skills will help bridge gaps between patients and healthcare professionals. This is an opportunity to make a real difference in people's lives.

Key Responsibilities

- Handle a high volume of inbound patient calls effectively
- Process and manage client orders with precision
- Inform clients of regulations governing medical cannabis
- Maintain accurate client records in the CRM system
- Resolve issues and complaints efficiently using critical thinking

Requirements:
- Proficiency in both English and French
- Experience in customer service (1-3 years)
- Familiarity with VAC and 3rd party billing processes
- Administrative certification highly regarded
- Robust attention to detail and organization

Enhance your career by supporting patients and playing a role in the cannabis industry at Aurora.

📌 Veteran Concierge Team Client Care Specialist (Vancouver)
🏢 Aurora Cannabis
📍 Vancouver