Join Questrade Financial Group as a WFM Intraday Analyst in a hybrid work model and drive operational excellence through real-time workforce management and scheduling strategies.

We are seeking a forward-thinking WFM Intraday Analyst to enhance our call center operations. In this role, you'll monitor staffing levels, manage unexpected absences, and analyze data trends for informed decision-making. Your ability to adapt to shifting workloads will be key in optimizing service delivery.

Key Responsibilities

- Manage schedule changes and track attendance efficiently
- Monitor system performance and keep records current
- Analyze call center data for effective forecasting
- Develop reports to guide staffing and operational strategies
- Collaborate with teams for precise scheduling execution

Requirements:
- Over 5 years in a call center environment
- Minimum 2 years in scheduling roles
- Proficient in workforce management systems
- Robust skills in MS Office applications
- Ability to analyze and present data effectively

Contribute to transforming Questrade's workforce management practices and enhance your career.

📌 WFM Analyst Opportunity at Questrade (Toronto)
🏢 Socket.dev
📍 Toronto