Tasks
Process customer claims related to defective, damaged, or non-compliant products.
Submit claims to manufacturers and ensure proper follow-up.
Manage merchandise returns and RMA requests.
Issue customer credits and ensure proper system recording.
Follow up on claims files and communicate with customers.
Handle denied claims and propose appropriate solutions.
Monitor reporting and maintain up-to-date documentation.
Collaborate with various departments to ensure productive service.
Perform any other related duties.
Ready to take on new challenges?

We would be delighted to meet you!

Advantages
Comprehensive group insurance.
Group RRSP with employer contribution.
Performance- and engagement-based bonuses.
Employee-focused development culture.
In office fitness room.




Well-established company experiencing continuous growth.

Job requirements
College diploma in accounting or a related field (an asset).
Experience in claims management or customer service (minimum 2 to 5 years).
Robust knowledge of Microsoft Office; advanced Excel (SAP is an asset).
Bilingualism (French/English) required to communicate with customers in English-speaking provinces (Ontario and Maritimes), approximately 50% of the time.
Excellent organizational skills and attention to detail.

Required Skill Profession

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