Join Citi as a Customer Service Analyst at the intermediate level, focusing on client support and resolution strategies. This full time position prioritizes high-quality service and effective issue management.As an integral member of the Customer Service team, you'll oversee a portfolio of key clients, addressing their concerns and ensuring timely resolutions. You will provide valuable coaching to colleagues, maintain open communication with clients, and implement process enhancements. This role demands your strong project management skills and ability to influence stakeholders effectively.Key Responsibilities:Resolve issues for high-profile client portfoliosAssist team members and handle escalationsDevelop client relationships through regular interactionsCommunicate system failures and updates effectivelyAdvocate for process improvements to enhance serviceRequirements:2-5 years of customer service experience requiredExperience in a business or financial context preferredExcellent organizational and project management skillsBilingual in English and French (spoken/written)Proven ability to analyze and resolve complex issuesLeverage your client management skills for success with Citi.

📌 Citi Customer Service Analyst Intermediate Role (Mississauga)
🏢 Citigroup
📍 Mississauga