Work Schedule: this is a hybrid role, in-office 2 days per week (Tuesdays and Wednesdays), and working remotely 3 days per week. Qualified candidates must live within commuting-distance to our Toronto, Canada office. Basic Function To support the goals and objectives of the company by providing excellent customer service and supporting team members to ensure high quality, timely service delivery. Essential Duties and responsibilities 50% Act as the company gatekeeper by attending to incoming customer contacts via all available communication channels. Answer questions about terms of sale and product information. Inform customer about promotions. Recognize and measure customers’ needs to attain satisfaction. Build mutual relationships and trust with customers using communication skills. Offer accurate and complete information using the available tools and guides. Maintain accurate customer records and notes. Adhere to procedures, guidelines, and policies. 30% Process sales and contract orders,

📌 Customer Service Representative (Bilingual French/English) (Toronto)
🏢 Wolters Kluwer
📍 Toronto