Become a Senior Support Specialist at OpenText, dedicated to delivering outstanding technical support to enterprise clients. This role emphasizes strong communication and problem-solving skills in a rapid-paced setting.This position is ideal for those with 3-5 years in a technical support role. You will engage with customers to address inquiries regarding ECM and provide effective solutions. Collaborate with various teams to ensure customer satisfaction while documenting software defects and suggestions.Key Responsibilities:Act as a key technical contact for customer inquiriesUtilize strong communication to assist via phone and chatConduct thorough analysis of customer issuesMaintain and update ServiceNow for incident managementDevelop knowledge base content for team referenceRequirements:3-5 years working in a technical support environmentProficiency in Windows/Linux OS and scripting (Java, SQL)Familiarity with Web Servers and HTMLExperience with Archive Center and Capture Center productsStrong multitasking and prioritization skillsEnhance enterprise solutions at OpenText while supporting ongoing improvements in client interactions.

📌 Senior Support Specialist For Opentext Solutions (Alton)
🏢 opentext
📍 Alton