With over 115 years of experience, Westlund a division of EmcoCorporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.At Westlund, in saskatoon we are looking for an addition to our team with a person who isprogrammed to overachieve, never accepting the status quo,who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability toact with ingenuity and be a gamechanger as you strive for new win's every day.At Westlund we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other's growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try current things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.Job DescriptionAs a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction.



Support and training will also be provided for you to grow in this role and give you the tools to be successful.Additional duties will include:Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfactionResearch product for customers and provide recommendations on our assortment of productEnter sales orders generated from Profit Centre customers viaphone, emails, and textsGrow and retain established customer base and develop current business for the Profit CentreFollow up on backorders with vendors and provide customers accurate delivery datesSend and follow-up with request for quotes to vendorsProcess returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all proceduresSupport the Inside sales and businessactivities as part of the teamsupport the warehouse in picking orders, drive forkliftPerform other tasks as requested by the Profit Centre Manager and Operations ManagerQualificationsGrade 12 diploma or equivalent; College and/or University degree an assetA minimum of 1 year of experience with customer service or counter salesProficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact filesOutstanding customer service and verbal communication skillsExcellent relationship building skills with customers, vendors, and teammatesAbility to identify customer needs,



provide profitable solutions and close the saleAbility to learn and operate the applicable software system used to process ordersAble to work in a fast-paced environment while handling multiple tasksAble to learn how to operate material handling equipmentPreferred Skills:Previous experience with or knowledge of products sold by WestlundExperience using Word, Excel, and Outlook and Infor M3Additional InformationWhy Join Our Team?EMCO Corporation is one of Canada's largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!In addition, we will offer you:Great mentors and on-the-job trainingGrowth potential with competitive salary, benefits, and profit sharingA career with a solid, stable company with strong core valuesParticipation in our pension plan with employer contributionsWork-life balance and flex timeEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

📌 Customer Service Representative (Saskatoon)
🏢 Emco
📍 Saskatoon