Join Graymont as a Customer Service Supervisor and champion exceptional service standards. This hybrid role allows you to lead a talented team dedicated to customer satisfaction.As a vital part of Graymont, located anywhere in AB, BC, MN, UT, WA, or WI, you will guide your team of Customer Service Representatives toward achieving operational excellence and high-quality service. Responsibilities include tackling complex customer issues and implementing performance metrics to ensure alignment with service goals.Key Responsibilities:Coach and develop a team for enhanced service excellenceMonitor team performance against established KPIsSupport the implementation of effective service processesCoordinate customer order management and dispatchCollaborate with internal departments for issue resolutionRequirements:Background of 5-7 years in Customer ServiceExpertise in JDE Order Management and related softwareStrong mentoring and team building skillsExceptional communication and organizational skillsAbility to thrive in a quick-paced environmentTake the lead in delivering outstanding customer service excellence with Graymont, driving successful outcomes for customers and your team.

📌 Customer Service Supervisor Remote Opportunity (Ottawa)
🏢 Graymont
📍 Ottawa