Become a Digital Services Field Support Technician with Bird in Edmonton, Alberta, where you will deliver crucial level two technical support. This role necessitates proficiency in troubleshooting and fulfilling internal service requests efficiently.In this career, you will engage with a variety of IT equipment and systems, including laptops and network connectivity. Your role will necessitate managing incidents through ServiceNow while embarking on regular site visits to ensure effective support across Western Canada, specifically in Northern Alberta.Key Responsibilities:Resolve technical issues for desktops, laptops, and mobile devicesMonitor incidents and ensure compliance with service levelsConduct site visits to assist project teams and officesMaintain relationships with local stakeholdersSupport hardware lifecycle and inventory managementRequirements:IT degree or diploma requiredMore than 5 years in tech support rolesAdvanced troubleshooting skills in Windows OSFamiliarity with Intune and enterprise managementValid driver's license for travel as neededUtilize your technical expertise to enhance organizational operations and support for our users.

📌 Technical Support Role In Digital Services (Edmonton)
🏢 Bird
📍 Edmonton