Join Rimrock Banff as a Guest Services Manager, crafting unforgettable moments for guests in a luxury setting. Lead teams to ensure seamless operations and outstanding service.This role focuses on leading the entire front-of-house guest experience with strategic oversight. You'll manage all aspects of Guest Services, ensuring each guest feels valued and supported throughout their stay. Your leadership will guide teams delivering consistent, brand-aligned experiences.Key Responsibilities:Engage actively with guests in high-traffic areasResolve guest issues with discretion and careOversee shuttle schedules and valet operationsTrack guest satisfaction metrics for continuous improvementFoster career development within your teamsRequirements:Degree in Hospitality Management or similar3-5 years of leadership experience in luxury hotelsStrong financial management and operational skillsComposed communication and decisive leadership abilitiesExperience with PMS systems, Opera preferredDynamically enhance guest journeys while cultivating a culture of excellence at Rimrock Banff.

📌 Guest Services Manager Luxury Resort (Banff)
🏢 EMBLEMS
📍 Banff