Drive the Room Reservations department at Fairmont Banff Springs, ensuring guest satisfaction through leadership and operational excellence. Oversee reservations while managing inventory and team performance.As the Reservations Manager, you will provide strategic direction to the Reservations team, orchestrating the daily operations and focusing on enhancing the booking experience. Collaborate with various departments, aligning goals with both guest experience and operational efficiency in a high-paced luxury setting.Key Responsibilities:Lead daily operations of Reservations teamManage department staffing and colleague developmentSupervise guestroom inventory and allocation processesPartner with Revenue Management on pricing strategiesResolve guest escalations and enhance service recoveryRequirements:Minimum two years in Reservations or Rooms OperationsLeadership background in a hotel or similar settingProficient in Opera Cloud and group reservation systemsStrong problem-solving and communication skillsAbility to remain composed under pressureTake charge of the Reservations department at Fairmont Banff and focus on both team leadership and exceptional guest experiences.

📌 Reservations Manager Role At Fairmont Banff (Canada)
🏢 Fairmont Hotels and Resorts
📍 Canada