Customer Service Representative/Estimator-Markham Body Shop, Markham, ON L3R 5M2**Pfaff Autoworks****Drive Your Career Forward with Pfaff Automotive**At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.**What You'll Do**You will be responsible for identifying and offering resolution to customer concerns,



and estimating repair needs to customers based on vehicle inspection.* Serve as the communicator between customer and insurance adjuster* Answer incoming telephone calls and greet customers in a friendly and professional manner* Identify, confirm and offer resolution to customer concerns.* Assess customer needs by conducting a vehicle walk around.* Attain agreement from customer for repair needs.* Write accurate Estimates using the appropriate estimating systems.* Obtain approval to proceed with supplemental repairs.* Communicate with repair planners to gain explicit understanding of repairs required and performed.* Follow-up with customers during repair of vehicle so they are aware of status.* Receive and process cash or credit

📌 Customer Service Representative/Estimator (Markham)
🏢 Pfaff Auto Group
📍 Markham