Join ATCO in Edmonton as a Technology Analyst where you will drive AI innovation and enhance customer operations. Utilize your analytical skills to foster process improvements and elevate the customer experience.This 18-month term role requires a proactive Technology Analyst dedicated to implementing technology solutions in the customer operations sphere. You'll leverage your experience and problem-solving capabilities to analyze existing processes and develop reports using platforms like Power BI and Salesforce.



Collaboration and relationship-building with stakeholders are key to this role.Key Responsibilities:Lead technology enhancements and troubleshoot issues in customer operationsPresent on customer satisfaction metrics and KPIsDesign and maintain Power BI dashboards for insightsAnalyze processes to identify improvement opportunitiesCollaborate with vendors on cutting-edge solutionsRequirements:Degree in business management, IT, or engineering2-5 years' relevant experience in customer serviceStrong written and verbal communication skillsProficiency in Microsoft Office and analytics toolsFamiliarity with Salesforce and Genesys preferredBring your expertise in technology and customer service to make a meaningful impact at ATCO.

📌 Technology Analyst For Customer Experience (Edmonton)
🏢 CA
📍 Edmonton