Our Field Service Supervisor is a key customer contact providing efficient, knowledgeable and professional customer service bothpersonally and through strong team leadership. This leader is responsible foralso providing direction to the Field Service Teamensuring consistent implementation of policies and procedures in conjunction with corporate directives and increased market share.Pay TypeFull Time, PermanentCompensation$78,705.00 – $98,380.00The listed target compensation includes commissions and other variable pay components and reflects expected annual earnings. It represents just one part of our total rewards package, and additional performance‐based bonuses or other elements may also apply.As a Field Service Supervisor, YOU will experience:Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An opportunity for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Model the way for protected, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiativesEnsure all employees comply with established customer safety rulesProvide excellent customer service as key contact for field service requirements and work orders to maximize productivity of field service operationsPromote customer satisfaction,



follow up onrepairs and collaborate with other departments to deliver high level serviceTrain and coach team members to meet and exceed customer and business expectations by administering performance evaluationsImprove customer and employee satisfaction by initiating corrective proceduresin the field service operationsProvide direction on financial implications of work orders including customer pay, warranties, claims, policies and redosCreate quotes and review and prepare invoices for internal and external customersManage work-in-progress (WIP) and contamination controlInvestigate and report accidents or near missesIdentify and resolveissues byinitiating corrective actionsEncourage continuous improvement for field operations through regularly scheduled meetings and associated trainingAssist the PSM with the management of fixed assets and preparation for capital expendituresMaintainmaintenance on the fleet of field service trucksManage employees at off-site locationsWork with a sense of urgency and foster team efforts to encourage growthMust-haves for this role:Post-secondary educationMinimum 5 years of experience in a service leader positionAbout Toromont Material HandlingToromont Material Handling, a division of Toromont Industries Ltd., supplies, rents and services a complete range of material handling equipment—including electric and internal combustion forklifts, container handlers, and warehouse solutions. We are recognized for our superior technical expertise, strong customer relationships, and commitment to safety across all operations.Artificial Intelligence (AI)Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions arereviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.Customer ServiceExpertSafety ConsciousExpertLeadershipExpertEducationHigh School Diploma or better in Accounting.Some post college or better in Accounting.

📌 Field Service Supervisor (Vaughan)
🏢 Toromont Industries
📍 Vaughan