Become an impactful Information Technology Analyst, focusing on business and system requirements while providing vital technical support. Ensure system robustness through effective monitoring and resolution of incidents.As an IT Analyst, your key responsibilities will include analyzing requirements and implementing suitable IT solutions. You'll provide extensive technical support across hardware, software, and applications, documenting systems and resolving service requests diligently. Your role will also involve working closely with vendors and internal teams during system implementation and upgrades.Key Responsibilities:Analyze business needs and recommend IT solutionsMonitor system capacity and security effectivelyDiagnose and resolve incidents within service levelsDocument configurations and solutions accuratelySupervise user acceptance testing and trainingRequirements:Proficiency in tools like Microsoft Intune and JiraKnowledge of cloud services such as AWSUnderstanding of cybersecurity and ITIL practicesFamiliarity with Agile and SDLC methodologiesRelevant IT certifications such as Network+Utilize your passion for technology to drive efficiency and reliability in IT operations.

📌 Information Technology Support Specialist (Trois-Rivières)
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📍 Trois-Rivières