Drive success at ScalePad as a Customer Success Operations Lead, focusing on Gainsight administration and integration solutions. Foster innovation and collaboration across teams.As a key player within ScalePad's Revenue Operations organization, you will oversee Gainsight configurations and integration strategies that empower Customer Success teams. This role requires solid problem-solving skills and a proven ability to design efficient workflows that enhance client engagement and service delivery.Key Responsibilities:Lead Gainsight configuration and on-going maintenance effortsCreate and manage reporting dashboards for performance trackingDevelop technical designs and manage project executionAnalyze service disruptions, implementing long-term fixesSupport training and documentation for operational improvementsRequirements:Minimum 2 years in Gainsight CS within a SaaS contextCompetence in data mapping, SQL, and API integrationsStrong self-starter with ability to manage complex projectsExcellent analytical and communication skillsFamiliarity with Zendesk and data warehousing is beneficialUtilize your expertise to boost customer success initiatives and streamline service operations at ScalePad.

📌 Scalepad Customer Success Operations Lead (Barronsfield)
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📍 Barronsfield