Become a Contract Service Delivery Manager with Fortinet, focusing on SOCaaS operations. Lead customer interactions and enhance service delivery with solid management skills.As a Service Delivery Manager, you'll work within the Security Operations as-a-Service (SOCaaS) team. Your primary responsibility is customer management, including delivering proactive service improvements and managing project escalations.



You will also ensure effective communication across teams and maintain documentation for better customer service quality.Key Responsibilities:Oversee onboarding processes for SOCaaS clientsHold regular meetings to evaluate service delivery outcomesManage service requests till resolution and escalate when necessaryLiaise with internal teams regarding project-related issuesDocument processes and workflow improvements for customer benefitsRequirements:3+ years in service management or related fieldStrong background in project management and reportingFamiliarity with information security standards and frameworksPreferred experience with Fortinet solutionsDegree in Information Technology or related disciplineEnhance customer engagement, lead service improvements, and ensure effective project management as a part of Fortinet's dedicated team.

📌 Service Delivery Management In Socaas (Burnaby)
🏢 Zoomcar
📍 Burnaby