Step into the role of Customer Care Associate at EQ Bank, where you will engage with customers and enhance their banking journeys across Canada. Get ready to deliver exceptional service while managing inquiries and accounts effectively.As a Customer Care Associate working under the Customer Contact Centre's Manager, your responsibilities will include addressing customer needs, managing a variety of communication channels, and facilitating a high-quality onboarding experience. This role is essential for promoting customer satisfaction through effective service and compliance with EQ Bank policies.Key Responsibilities:Ensure exceptional service standards with every customer interactionManage inbound communications effectively to meet SLAsOwn the digital onboarding process for customersResolve issues at the first point of contactCommunicate EQ Bank's values during each customer engagementRequirements:1-3 years of experience in customer service or call center rolesRelevant post-secondary degree preferredBanking experience is advantageousAbility to work independently and resolve customer needsStrong communication and problem-solving skillsSupport Canada's banking transformation as part of EQ Bank, where your role makes a difference.

📌 Customer Care Associate - Eq Bank (Ottawa)
🏢 eqbank
📍 Ottawa