Launch your career in cybersecurity support at Fortinet in Burnaby as a Technical Support Specialist. Play a critical role in enhancing customer satisfaction through technical expertise.In this entry-level position, you'll collaborate with our TAC Team to provide technical support for Fortinet's suite of cybersecurity products. With 0-2 years of experience required, an understanding of operating systems, and robust analytical skills, this role is perfect for recent graduates or those looking to pivot into tech. Your contributions will help refine product quality while directly assisting customers.Key Responsibilities:Conduct basic troubleshooting for Fortinet productsGather and analyze system configuration dataSuggest improvements based on findingsLead customer meetings regarding technical escalationsCreate knowledge-based articles to assist othersRequirements:0-2 years in a tech support or administration roleExperience with Windows, OSX, and Linux systemsKnowledge of TCP/IP, routing, and switchingFamiliarity with security tech like VPN and firewallsExceptional verbal and written communication skillsJoin Fortinet and be part of a team that values innovation and customer service in cybersecurity.

📌 Cybersecurity Support At Fortinet Burnaby
🏢 Fortinet
📍 Burnaby