Join Amazon's Operations Management Center as an InfraOps Support Manager II, overseeing Tier I and II support for enterprise infrastructure. Drive operational excellence and continuous improvement.As a vital leader, you'll manage a team tasked with delivering high-quality engineering support for network, AV, and print services. The role emphasizes hands-on technical guidance, team development, and operational management in a energetic environment. Your leadership will ensure teams meet service expectations while fostering a culture of improvement among engineers.Key Responsibilities:Manage daily operations and team performanceLead mentoring and development initiatives for engineersCoordinate incident response and coverage across timezonesCommunicate promptly with leadership on operational mattersPropose and implement new processes and toolsRequirements:2+ years as an IT operations managerBachelor's degree or equivalent experienceExpertise in networking protocols (TCP/IP, DNS)Windows Server experience spanning 2+ yearsStrong background in technical supportUtilize your leadership skills to manage and develop a high-performing InfraOps team at Amazon.

📌 Amazon Infraops Support Manager Ii Role (Vancouver)
🏢 Amazon
📍 Vancouver