BDO is hiring a ServiceNow Functional Consultant to spearhead service management process designs from any location in Canada. This role emphasizes ITSM and CSM solutions that drive operational effectiveness.As a vital addition to the team, you will engage in process design and lead critical transformation projects guiding clients through the transition to ServiceNow. Your insights will translate business needs into actionable plans, fostering improvements and enhanced workflows tailored to customer demands.Key Responsibilities:Facilitate workshops to discover process pain pointsEnhance existing processes for efficient ServiceNow integrationDefine case workflows and SLAs aligned with best practicesCollaborate with stakeholders to ensure functional claritySupport training development and UAT executionRequirements:Minimum 5 years in service management rolesComprehensive experience with ServiceNow implementationsStrong knowledge of ITIL frameworksProven ability to communicate effectively across teamsRelevant ServiceNow certifications preferredElevate service delivery standards with BDO's creative approach to ServiceNow practice.

📌 Servicenow Functional Consultant At Bdo (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 BDO Canada
📍 Riviere-des-Prairies—Pointe-aux-Trembles