Serve members as a Contact Centre Member Connect Representative in a full time capacity. Ensure memorable experiences through calls, chats, and emails while addressing all inquiries promptly.This position within the Member Connect Centre involves being the first point of contact for both members and prospective clients. You'll excel in providing information, assisting with banking needs, and identifying ways to meet their financial goals through cross-selling. Embrace a supportive culture while striving for excellence in member service.Key Responsibilities:Facilitate excellent member service through various channelsAssist with online banking setup and transactionsIdentify cross-selling opportunities to enhance financial offeringsRespond knowledgeably to member inquiriesResolve issues ensuring member satisfactionRequirements:Post-secondary education in finance or a related field2 years of contact center experience requiredStrong interpersonal and communication skillsGood judgment and decision-making capabilitiesFamiliarity with Microsoft Office Suite necessaryImpact member satisfaction through dedicated service and a genuine approach to addressing their financial needs in this fulfilling role.

📌 Contact Centre Member Connect Representative (Toronto)
🏢 DUCA Financial Services Credit Union
📍 Toronto