Transform servicing experiences at Affirm in the Operations Enablement Leader role. Focused on scalability, customer satisfaction, and compliance, this position thrives in a remote-first workplace.In this pivotal role, you will leverage your program management expertise to drive initiatives that align with Affirm's strategic goals. With over 5 years of experience, you will focus on planning, documentation, and change management, ensuring that your team's endeavors lead to measurable outcomes. Your leadership will empower cross-functional collaboration and operational improvements throughout the organization.Key Responsibilities:Lead complex,



strategic initiatives aligned with servicing goalsDevelop execution plans and track program performanceChampion Lean Six Sigma practices to enhance complianceCollaborate in designing instructional resources for diverse agentsAnalyze metrics to drive continuous operational improvementsRequirements:5+ years in program management or operationsSuccessful track record of influencing measurable outcomesExpertise in project management and change methodologiesExperience in knowledge management systemsAbility to communicate effectively across teamsUtilize your leadership skills to drive operational scalability and quality at Affirm, fostering impactful changes in the fintech space.

📌 Operations Enablement Leader Role - Affirm (Calgary)
🏢 Affirm
📍 Calgary