Who We Are:Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.First impressions are everything! Are you a hospitality skilled seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!Starting Rate: $21.31 per hourWe recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $27.68What you will be doing:Greet, check in and settle guest accounts while ensuring all service standards are followedDocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionConduct Night Audit ProceduresAssist in monitoring the switchboard phone line and answering calls/responding via other communication platformsResponsible for maintaining personal cash float used to assist guest with transactions and currency exchangeAssist guests regarding hotel facilities in an informative and helpful wayRespond to each Guest who approaches the Reception DeskDrive rate through up-selling room brandsThe role involves physical activity, including standing for extended periods, bending, and occasionally lifting items weighing up to 45 pounds.Other duties as assignedYour experience and skills include:Ability and willingness to work a variety of shift work, including statutory holidays & weekends,



evening and mornings.Previous experience as Night Audit or Front Desk Reception Agent an assetPrevious Property Management System (PMS/OPERA CLOUD) experience an assetProficient in the English language (verbal & written), second language an assetMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneouslyStrong interpersonal and problem solving abilitiesAbility to focus attention on guest needs, remaining calm and courteous at all timesMust be able to stand throughout shift while typing and talking on the phoneJob Perks & Benefits:Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affimation for full time permanent status employeesDefined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employeesEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideAccess to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & WhistlerDiscounts while using our resort's Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf CoursesVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[email protected]

📌 Overnight - Front Office Reception Agent (Banff)
🏢 AccorHotel
📍 Banff