Become a Technical Support Specialist for Endpoint Solutions at Fortinet's Burnaby office. Your role involves providing stellar service to customers while resolving technical challenges.This expert position handles escalated support for partners and requires a robust understanding of Fortinet products, specifically FortiClient and Fortigate. Your responsibilities include troubleshooting, system analysis, and directing customers on network-related queries. Excellent problem-solving and communication skills are essential as you manage case resolutions and interact with various stakeholders.Key Responsibilities:Troubleshoot core Fortinet products effectivelyAnalyze system configuration and recommend actionsEducate customers on networking concepts and product featuresReproduce customer issues on lab equipmentEnsure proper case escalation and follow-upRequirements:Experience in a technical support role or system administrationDeep knowledge of Windows, OSX, and Linux operating systemsSolid understanding of TCP/IP networkingFamiliar with security products like IDS/IPS and VPNsBachelor's degree in a relevant field is preferredEnhance your career at Fortinet while supporting exemplary customer experiences in endpoint security.

📌 Fortinet Technical Support Specialist Position (Burnaby)
🏢 Fortinet
📍 Burnaby