Join Birks as a Client Services Operations Specialist, where your focus on e-commerce order management will enhance customer satisfaction. This pivotal role ensures seamless operations across online orders and retail interactions. As a part of the e-commerce team, you will manage order processing, inventory allocation, and customer inquiries. You’ll be responsible for maintaining accurate records and ensuring timely fulfillment while providing exceptional support to customers across various communication channels. This role collaborates extensively with distribution and retail teams to address client needs promptly. Key Responsibilities:
- Oversee order processing and fulfillment lifecycle
- Coordinate with teams to ensure order accuracy




- Address customer inquiries through multiple channels
- Support product updates and inventory sourcing
- Keep precise records of transactions and interactions Requirements:
- College degree or relevant work experience
- 1-2 years experience in customer service
- Fully bilingual in English and French
- Solid problem-solving and communication skills
- Proficient in common software applications Help elevate Birks’ e-commerce presence while ensuring customer satisfaction as a crucial member of the team. #J-18808-Ljbffr

📌 Client Services Operations Specialist (Montreal)
🏢 Maison Birks
📍 Montreal