About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.About UsAt CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad. As atrusted Member-based organization, we provide products and services that are essential to Members' safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the workplace, seniors' mobility, and consumer protection. Associates share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Club Group is a member of the CAA Club Group of Companies.Who We AreAre you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!Work-life harmony with access to an award-winning holistic wellness program,Continuous learning through our robust corporate curriculum and education reimbursement program,Incredible rewards, travel incentives, and product and service discounts,Pay-for-performance and best-in-class recognition programs, andCompetitive benefits that include a defined contribution plan, personal spending account,



and so much more.Join our growing team where everyone belongs!Position DetailsWhat You Will DoResponsible for conducting outbound sales calls to existing members using predictive dialer technology in order to retain our existing members, process any retention related inquiries and identifying cross/up-sell opportunities while providing an exceptional customer experience.Solicit upgrades and add-ons to existing membershipsSecure AR (Express Renewal) on credit card salesManage call flow in conjunction with navigating screensUtilize SAP computer applications to process all service/sales transactionsProvide first call resolution to address all Member concernsAccountable for Quality & Sales targets, and adhering to contract center metricsWho You AreCompletion of post secondary education2-3 years experience in sales environmentAbility to adapt and work effectively within a variety of diverse situationsExcellent customer service skills, interpersonal, phone etiquette, active listening/empathy, etc.Robust sales aptitudeExcellent communication skills (oral and written)Excellent organizational skills- multi-taskingProficient in Microsoft Office suiteFamiliar with working in pressure environmentsAvailable to work varied shifts including weekends and holidays and must be available to attend all scheduled trainingShifts range from 10am to 8pm EST Monday to Thursday & 10am to 6pm EST Friday and Saturday with every 3rd Saturday of work (No Sundays).Please note, that we may use AI tools to help us through the recruitment process.Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.Our CommitmentWe are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

📌 Outbound Sales Advisor (Vaughan)
🏢 CAA Club Group
📍 Vaughan