Job OverviewExpress Employment Professionals is looking for an outstanding Customer Service Representative for our client in Delta, BC in the food distribution industry. This is a full time permanent position reporting to the Customer Service Manager.ResponsibilitiesCommunicate with customers by phone, in person, and through e-mail to ensure the best service possibleAnswer customer questions regarding products, service, operation, or maintenanceInterview clients to get information and explain servicesProcess inbound customer orders accurately following established guidelinesSolicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availabilityReview data to determine if orders have been numbered, coded, and processed accurately before release to ensure successful shipmentProcess proof of delivery for products or services, track customer orders, and research missing or late deliveriesReview data to determine if billing, accounting,



and tax postings are accurateInitiate corrections for processing errorsRefer complaints concerning service or product failure to appropriate departments for investigationCoordinate customer service needs with other departments to ensure service deliveryEngage in troubleshooting activities and escalates issues that impact the full-cycle order fulfillment processIssue return authorization numbers per approved customer requests; track and update receipts; dispute pricing or quantity errors; maintain approved return items list for customersReceive and process orders for products or merchandise by mail, phone, or in personAssist in providing documentation to dispute logistics claims and recover costs from responsible partiesApply trend data to drive process improvement and avoid future charge‐backsCreate and maintain Vendor set‐upsCreate and maintain SKU set‐upsRequirementsOutstanding customer service skillsExceptional phone mannerismMeticulous and accurate work styleStrong computer skills (Word, Excel, Outlook)Experience with Sage Enterprise software preferred but not requiredFood distribution experience could be an asset but not requiredScheduleShift: Monday – FridayHours: 9am to 5pmCompensation and BenefitsPay Rate: $23.65 to $25.15 depending on experience, plus excellent benefits, vacation, and a 4% RRSP Plan.

📌 Customer Service Representative (Delta)
🏢 Express Employment Professionals
📍 Delta