As a Business Systems Analyst, you will work directly with the Director of Strategic Operations to build and improve the systems, processes, and data infrastructure that support CRWS's growth.This is a hands-on role focused on business systems, reporting, process improvement, and Zoho configuration. You will help develop operational tracking structures, build dashboards, support business intelligence initiatives, standardize processes, and contribute to strategic improvement projects across the organization.We're looking for someone who is analytical, proactive, and comfortable turning ideas into practical solutions in a fast-paced, growing environment.Key responsibilitiesDesign and build the tracking structures CRWS is missing: timesheet work package codes, deal source tagging, rework tracking, and resource allocation data.Build the underlying data models and fields in Zoho and other systems to support those tracking structures — not just report on data, but create the infrastructure that generates itInvestigate and resolve data discrepancies across systems (e.G., QuickBooks, CRM, project tracking) to establish a single source of truthSupport the build-out of the resource capacity model and other metrics infrastructure identified in the operational auditExtract, clean, and analyze data from Zoho, QuickBooks, and other CRWS systems to support KPI reporting and constraint diagnosisBuild and maintain dashboards and reports (Power BI or equivalent) that give department heads and leadership visibility into their own performance dataMap current-state business processes across departments and document them in transparent, standardized formats; maintain SOPs so critical knowledge lives in systems, not people's headsConfigure and customize Zoho modules (CRM, Projects, Analytics, People, and related applications) to match CRWS's mapped processes and reporting needs; build custom workflows and automationsProgressively take on configuration work currently handled by our external implementation partner, building in-house capabilityOwn execution of assigned workstreams from the Director's operational roadmap from planning through delivery, and proactively flag risks or blockersWhat We're Looking ForDiploma or degree in Business Administration, Data Analytics, Information Systems, Industrial Engineering, or a related field2–5 years of experience in a data analyst,



business systems analyst, or business intelligence role, with demonstrated ownership of dashboards or reporting toolsHands‐on experience configuring or administering a CRM/ERP platform (Zoho, Salesforce, HubSpot, or similar) is a strong assetProficiency with Power BI or a comparable BI/visualization tool; strong Excel skills including formulas, pivot tables, and data cleaningComfortable working with spreadsheets, databases, and system back-ends — a troubleshooting mindset rather than a pure IT/infrastructure backgroundExperience with process mapping tools (Lucidchart, Visio, or similar) is an assetZoho certifications or equivalent systems-configuration credentials are a strong asset, though not requiredHow You WorkYou are analytical and detail-oriented — you spot inconsistencies in data and processes that others missYou take initiative and work independently; you're comfortable building something from a rough idea rather than executing a finished specYou are highly organized and can manage multiple concurrent workstreams without dropping the ballYou are comfortable in an environment where systems and processes are still being designed — you contribute to the build, not just the executionYou communicate findings clearly to non-technical stakeholders, translating data into decisionsWorking ConditionsFull-time (40 hours/week), Monday to FridayOn-site at CRWS Montréal HQ; regular in-person collaboration with the Director and department heads is expectedFast-paced environment with shifting priorities across multiple concurrent projects; flexibility and follow-through are essentialOccasional travel to other CRWS group sites as requiredCompetitive salary based on experience.Group health and perks planPaid vacation and personal days according to company policyZoho / systems certification support and professional development opportunitiesWhy Join us?Be the person who builds the data and systems infrastructure CRWS runs on,



not just reports on it — with real ownership from day oneWork directly with the Director of Strategic Operations on projects and infrastructure that affect every department in the companyGain breadth across data analytics, business intelligence, process design, and CRM/ERP configuration in a single roleGrow with a company that is investing seriously in its operational infrastructure during a key growth phaseBuild in-house capability that reduces reliance on outside consultants — real, visible impact on how the business runsConfidentialityThis position involves access to sensitive operational, financial, and leadership information. Maintaining strict confidentiality is a condition of employment.Equal Opportunity EmployerCRWS is committed to providing equal employment opportunities and fostering an inclusive workplace. We welcome applications from all qualified candidates.What's in it for you?We believe great work deserves great rewards. As a Business Systems Analyst in our Montreal team, you'll enjoy a range of benefits designed to support your growth, well-being, and everyday life.We offer a market-aligned salary with regular reviews to ensure your compensation reflects your skills and contributions.Health & wellness coverageComprehensive health, dental, and vision insurance to keep you and your family covered, plus wellness programs and EAP support.RRSP or retirement savings planWe offer support for long-term retirement planning.Generous vacation policyRecharge with paid vacation and 10 personal days per year.Access training programs, certifications, and conference opportunities to keep your skills sharp and your career moving forward.Opportunity to work on complex rolling stock projects across North America.Working at CRWSPeople first. Money later.At CRWS, we don't just deliver engineering services — we build the future of railways. As a dynamic and fast-growing firm, we specialize in rolling stock, rail infrastructure, and project management solutions across North America. With a commitment to technical excellence, entrepreneurial spirit, and sustainable mobility, we are assembling the next generation of leaders in the rail industry.Join us. Build the future. Shape the railway industry. Grow with us.We would love to hear from you if you are interested in this job.

📌 Business Systems Analyst Montreal, Québec
🏢 Canadian Railway Services
📍 Montreal