Location: Thorold, ONStatus: Full-Time Permanent, On-Site (with ad-hoc flexibility)This posting is to fill an existing vacancy.About the RoleThe Group Tours Planner is responsible for designing, organizing, and managing both single-day and multi-day group tours for CAA Niagara members. This role researches destinations, develops itineraries, coordinates logistics, and oversees tours to ensure an exceptional travel experience for members.In addition to tour planning, the Group Tours Planner promotes and sells tours, builds strong relationships with travelers, and supports the successful execution of tour departures. The role also includes hosting and directing tours throughout the year, ensuring members have a seamless and rewarding experience from planning through travel.The expected hourly or salary range for this role is $40,000.00-$55,000.00. Placement within this range will be determined based on the successful candidate's qualifications, skills, and experience.Key ResponsibilitiesResearch destinations for single-day, multi-day, local, overnight, and special interest group tours, including transportation, accommodations, activities, and restaurantsDesign and develop detailed itineraries for tours, including pricing and promotional informationCoordinate all tour logistics including reservations, supplier payments, and ticket assignmentsPrepare, coordinate, and close tour departuresPrepare correspondence for customers included in the bi-monthly mailing, including compiling mailing lists, labels, and envelopesUpdate monthly Day Tour flyers, including printing and distributing to branch offices and the marketing departmentConduct training sessions on tours for internal departments as requiredDirect and host group tours (single-day and overnight) throughout the yearProvide exceptional customer service while hosting tours and supporting group travel experiencesBuild and maintain strong relationships with travelers and membersPromote and sell tours through presentations and various outreach opportunities,



in collaboration with the Group Tours ManagerQualifications & SkillsDemonstrated commitment to delivering outstanding customer serviceStrong attention to detailComprehensive familiarity with travel destinationsUnderstanding of pricing strategies and tour costingExcellent organizational and planning skillsStrong communication and presentation abilitiesProficiency in Microsoft Office and online booking systemsAbility to manage administrative responsibilities efficientlyTechnologically savvy with the ability to quickly learn new systemsStrong interpersonal skills with the ability to build rapport with members and travelersEducation & ExperienceMinimum 2+ years of customer service experience3 - 4 years of experience in the travel and tourism industryPost-secondary education in Travel & Tourism considered an assetAdministrative experience preferredPrior experience in group tour planning considered an assetExperience with Sabre is considered an assetFirst Aid and CPR certification is considered an assetTICO certification (completed or working towards)Must-Haves (BFOR)Valid passportWorking ConditionsPrimarily in office at our Thorold, ON office, with regular collaboration across teams.Standard office environment with frequent computer use and digital systems.Working in an office environment with frequent interruptions.This position involves substantial time spent standing, frequent walking, and being on your feet while hosting tours.Occasional work outside regular business hours may be required to meet operational or business needs.What's In It For You100% employer-paid premiums for health, dental, vision, life, and travel insuranceVirtual healthcare and nurse navigation supportDefined Contribution Registered Pension PlanGrowth, training, and development opportunitiesGive Where You Live program (community volunteer program)Green and Wellness Reimbursement ProgramPaid personal and vacation hoursInterview ProcessOur process is designed to provide a full picture of how you would contribute to our team:Pre-screening callIn-person interviewBackground and referencesOfferCAA Niagara does not currently use artificial intelligence in screening or selection of applicants.

📌 Group Tour Planner (Thorold)
🏢 CAA Niagara
📍 Thorold