Enercare Inc. is one of Canada's largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating. A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.Job Title: District Administration ClerkReporting To: Manager, AdministrationDepartment: Commercial ServicesLocation: High MeadowFile Number: 3622Rate of Pay: $26.49 - As per Collective AgreementHours: 35 hours per week - Monday - Friday 7:30 a.M. to 3:00 p.M.Job SummaryThe primary focus of this role is to process all paperwork while meeting our monthly deadlines. As well as issuing and updating service and sales appointments to the field and sales teams. Assisting in different areas as needed including customer follow up.Key ResponsibilitiesProcessing of sales and rental contractsReconciliation of sales, rentals and field invoicesProcessing field service workCorrection of field errorsProcessing of Commercial Protection Plan contractsProcessing of Commercial Preventative Maintenance contractsIssue,



update and create field work in Click SoftwareAssist field staff on-call listings as requiredCoordination of back ordered product with customer appointmentsCreate and schedule calls with customers for maintenance servicesCreate customer accounts in SFDCCreate/Booking opportunities in SFDCCentral communication point for field staff/sales staffQueue managementHandle escalations as necessaryWork with Billing Dept to address/correct customer billing issuesAnswer customers inbound callsFollow up with customers on incomplete field workAll other duties as assignedQualificationsCustomer focused with excellent interpersonal skillsAbility to effectively use ClickSchedule, GERS, Clarify, Sales Force, Billing Systems, Microsoft Access & MS OfficeAbility to concurrently use various computer information packages in conjunction with telephoneAbility to effectively resolve customer complaints to the satisfaction of both customer and the companyCapable of working well under pressure and understanding business processesProven decision‐making skillsAbility to work in a fast‐paced, pressure filled, team environmentStrong organizational skillsCapable of doing financial analysis to rectify variancesGrade 12 educationThis position applies to Unifor Local 975.Enercare is an equal opportunity employer. We are committed to equal employment prospect regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

📌 District Administration Clerk (Toronto)
🏢 Enercare
📍 Toronto