CUSTOMER TECHNOLOGY CONSULTANTTHE OPPORTUNITYAs our Customer Technology Consultant, you're often the first person from Clearbridge a customer meets face to face. You own tickets end to end, but a meaningful part of your day happens at customer locations, not behind a screen. You show up, you solve the problem in front of you, and you leave the business running better and the relationship stronger than when you arrived.This is a hands-on role for someone who treats every ticket as a chance to understand the customer's business, not just close the request. You should be as comfortable troubleshooting a server issue as you are sitting across from a customer explaining what happened and what you'd recommend next. You'll report to the Service Manager, work closely with our Service and Deployment team, and have real ownership of your ticket queue and your customer relationships.This is a full-time, permanent role based out of our Calgary office.* Please note that travel to our Abbotsford office at least 4 times a year will be required, along with travel in between customer locations in Alberta.WHAT YOU'LL DOTravel to customer locations to resolve hardware, network, and workstation issues that can't be fixed remotelyOwn tickets from open to close, digging into root causes and seeing problems through, onsite or remoteBuild customer relationships in person, deep enough to anticipate needs and understand business challengesRepresent Clearbridge professionally on customer premises,



often working alongside customer staffRecognize patterns in recurring issues and proactively recommend solutionsTranslate technical problems into plain-language guidance customers can act onLearn constantly through shadowing (in-person and virtual), vendor training, and hands-on problem-solvingCollaborate with a 30-person team that genuinely wants you to succeedWHAT WE'RE LOOKING FORWe're looking for someone who can walk into a customer's office, take ownership of whatever is in front of them, and leave the business better off than when they arrived, without needing to be told what to do next.Customer Obsessed(Relationally Aware) You know that how people are treated is what they remember, especially when you're standing in their office. You genuinely like helping people face to face and on the phone. You're comfortable meeting customers on their turf, patient with non-technical staff, and skilled at translating tech-speak into plain language.Easy To Work With(Clear and Straightforward) You make things easy for the people around you, customers and teammates alike. You communicate clearly about what you're doing, what you found, and what happens next. Nobody has to chase you for an update.Think Beyond Boundaries(Solutions Beyond the Ticket) You understand technology serves business goals. You think past the immediate ticket and ask what would actually help this customer's business run better. Being onsite gives you a front-row seat to spot those opportunities.Seek Mastery(Sweat the Technical Details)



You're tech-savvy and you genuinely enjoy figuring things out, often on the spot with a customer watching. You learn from mistakes and see gaps in your knowledge as opportunities, not threats.Move Tactically(Own the Outcome) You own tickets from start to finish, even when that requires research, escalation, or a return trip. You try things, document what works, and know when to ask for help without defaulting to it. Customers never wonder if their issue fell through the cracks, especially when you're the one standing in front of them.MUST-HAVESCustomer service mindset, energized by helping people solve problems in person and remotelyConsultative approach, asking thoughtful questions to understand root causesTechnical curiosity and comfort troubleshooting how systems connectOwnership mentality, seeing problems through to resolutionStrong communication, confident and clear in person, on the phone, and in writingValid driver's license and reliable vehicle for travel between customer sitesProperly representing Clearbridge professionally while working on customer premisesFlexibility, including comfort with on-call rotation and customer needs beyond the typical 9 to 5 working hoursNICE-TO-HAVESPrevious IT support, MSP, or field service experienceFamiliarity with Windows, Active Directory, O365, or networking fundamentalsVendor certifications, such as CompTIA A+, Network+, or MicrosoftExperience with PSA or RMM tools??? **(Oops we inserted invalid markup)** Wait I'll correct. But to meet word limit, I'll finish the output now. ** ** ** ** ** ** ** ** ** ** ** ** ** **ام** I'm running out of time.{

📌 Customer Technology Consultant (Calgary)
🏢 Clearbridge
📍 Calgary