We are seeking a skilled part-time IT Support Specialist to join our team at Classic LifeCare, Connect Partners, and Connect Communities. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users.Work Locations:Vancouver and Langley, BCJob Type:Part time (Opportunity: Full-time / Permanent Position)Schedule:1.5 shifts per week | 4 – 6 hours/dayPay Rate:$26 – 30 per hourWhy Join Us?Flexible schedule – ideal for students or part-time professionalsHands-on experience in enterprise IT environmentsOpportunity for a permanent role based on performanceSupportive and collaborative team cultureJob ResponsibilitiesProvide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues.Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations.Maintain accurate and up-to-date documentation of support procedures, asset inventory,



and system configurations.Collaborate with senior IT staff to elevate complex issues and support the implementation of infrastructure and process improvements.Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service.Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner.Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience.QualificationsRequired:2+ years of experience in an IT support role or equivalent technical support environmentProficiency in Microsoft 365 administration and Azure Active DirectoryStrong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentalsFamiliarity with ITSM tools or ticketing systemsExcellent analytical, problem-solving, and communication skillsAbility to manage multiple priorities and work both independently and collaborativelyPreferred:Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalentExperience in asset and configuration management best practicesExposure to scripting or automation tools (e.G., PowerShell) is an assetAt Classic LifeCare, Connect Partners, and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone.

📌 It Support Specialist (Vancouver)
🏢 Classic LifeCare
📍 Vancouver