Canada | Home-based (ON, BC), with travel to customers | CAD $80,000–$110,000 + Customer Success bonus schemeThe opportunityAs a Customer Success Partner, you'll work alongside a Customer Success Director on our strategic accounts; owning the relationships and operational delivery that drive positive Net Revenue Retention. You'll be the person senior stakeholders trust to connect the value we deliver to the goals they actually care about, and the one who spots the opportunity to deepen, renew, or grow the relationship before anyone else does.This is a relationship-first role. You'll spend the majority of your working week in office with customers, building the kind of trust that turns decision-makers into advocates.What you'll be doingDeepen: Run business reviews, drive feature adoption, and turn product usage into demonstrable valueRenew: Keep stakeholders bought into the value delivered, and protect ARR through smooth, well-supported renewalsGrow: Spot and log expansion opportunities, and work with Sales and your CSD to progress themPromote:



Build trusted-advisor relationships that turn into references, case studies, and warm introductionsAccount Planning: Contribute to and execute against account plans owned by your CSD and Strategic Account DirectorWhat we're looking for4+ years working with operations stakeholders in customer success, account management, consulting, or operationsStrong relationship-building and communication skills, with real credibility in front of senior stakeholdersComfort with data — using it to demonstrate value, spot trends, and identify performance issuesA track record of hitting retention targetsA degree is preferred, but equivalent experience is absolutely fineBonus if you've got knowledge or experience in Operations Management.Travel:This role involves regular national travel, with occasional international trips, to be where your customers are.

📌 Customer Success Partner (Vancouver)
🏢 ActiveOps
📍 Vancouver