Lead with Heart. Decide with Confidence. Help Members Rebuild.Supervisor, Property ClaimsThe OpportunityYou're a natural leader who knows that great claims handling is equal parts expertise, empathy, and good judgment. As Supervisor, Property Claims, you'll guide a team of property adjusters through complex, high-impact moments for our members-ensuring claims are handled fairly, efficiently, and with care. You'll balance day-to-day operations with coaching, quality oversight, and forward-thinking planning, including preparing for and leading responses to catastrophe events.This role is ideal for someone who thrives in a fast-paced environment, enjoys developing others, and understands how solid leadership in claims directly shapes member trust, experience, and long-term loyalty.A Place to belongAMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members- everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:Competitive salary and flexible benefitsEmployer-paid retirement savings programEmployee-exclusive discounts on travel, insurance, memberships, and moreFree travel medical insurance for you and your immediate familyOngoing professional developmentPaid vacation and personal days, including a Volunteer Day and Me DayFlexible work models that make sense for your lifestyleWho You AreA people-first leader who motivates, coaches, and supports a diverse teamCalm, confident, and thoughtful when navigating escalations or high-severity claimsOrganized and adaptable,



especially when volumes fluctuate during catastrophe eventsFair and transparent in decision-making, with a strong sense of accountabilityCurious about better ways of working and open to process improvement and innovationAligned with AMA's values of integrity, respect, collaboration, and excellenceHow You'll Make an ImpactLead and support a team of Property Adjusters, setting clear expectations and providing day-to-day guidanceAssign and oversee claims to ensure timely, fair, and high-quality outcomes for membersMentor adjusters through coaching, audits, and one-on-one development conversationsHandle escalations and sensitive files with professionalism and sound judgmentEnsure claims practices meet legislative, regulatory, and financial requirementsApprove reserves, settlements, denials, and use of experts where appropriatePrepare, execute, and continuously improve AMA's annual catastrophe response planCollaborate closely with Claims Management, fellow supervisors, vendors, and internal partnersMonitor performance metrics, vendor effectiveness, and identify opportunities to improve efficiency and serviceWhat You Bring to the TableMinimum 5 years of progressive claims handling experience, including at least 2 years in Property ClaimsPost-secondary education, with an insurance designation completed or in progress (CIP, FCIP, CRM preferred)Solid knowledge of property policy wordings, building construction, and claims legislationExperience with estimating tools such as Xactimate (preferred)Proficiency with Microsoft Office and insurance operating systemsProven leadership skills with the ability to guide teams through busy, high-pressure situationsBelonging Matters HereAMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact [email protected]. We'll work with you feel supported throughout your journey with us.WORK MODEL:Hybrid

📌 Supervisor, Property Claims (Edmonton)
🏢 AMA - Alberta Motor Association
📍 Edmonton