The Manager, Enterprise Retail Capability is primarily responsible for overseeing the end-to-end delivery of enterprise-level retail capabilities that enable operational excellence and support strategic priorities. This role focuses on project leadership, execution, and coordination across business and technology teams to ensure capabilities are delivered on time, within scope, and aligned to organizational needs.Rather than traditional product ownership, this position emphasizes project management discipline—driving timelines, managing cross-functional dependencies, coordinating design and implementation activities, and ensuring teams stay aligned throughout delivery. The ideal candidate will lead prioritization efforts, facilitate decision-making, manage risks and issues, and ensure smooth adoption across the organization.Key ResponsibilitiesLead and manage a team of Associates and Senior Consultants in the Retail Capability Enablement and Product Support functionsDevelop strategic plans for capability development, implementation, sustainment, and continuous deliveryOversee the gathering and documentation of future-state business requirementsSupport process re-engineering efforts to translate business strategies into scalable, repeatable ways of workingEnsure alignment across functions including Merchandising, Planning, Supply Chain, Pricing, UX, Tech, and DataManage the prioritization and execution of workstreams or key deliverables within project plansFacilitate stakeholder interviews and workshops to identify current-state processes and future-state requirementsGuide the development of Standard Operating Procedures (SOPs), decision matrices, and workflow documentationCollaborate with UX, Tech, and Data teams to translate business requirements into technical specificationsCoordinate with vendors (for SaaS)



or internal teams (for in-house builds)Oversee sprint planning sessions, retrospectives, UAT, go-live activities, daily standups, and cross-functional synchronization meetingsMonitor product performance post-launch to gather feedback for continual improvementDocument enhancement requests and translate them into actionable backlog itemsTrack bug fixes, change requests, compliance updates ensuring timely resolutionDevelop capability adoption roadmaps based on business readinessIdentify organizational, process, or data changes required for enablementTrack capability maturity across markets or functionsProvide regular updates to senior management on project status, risks, and issuesRequirementsBachelor's degree in Business Administration, Commerce, or a related business field; Master's degree is an asset5+ years of experience in capability development or product management rolesHigh proficiency using MS Office (Word/Excel) and project management tools like JIRA/TrelloProven track record of managing teams through successful project lifecyclesExcellent communication skills capable of articulating complex ideas across technical and non-technical audiencesProven analytical and problem-solving abilitiesCollaborative mindset with flexibility to embrace change and shifting prioritiesCompensation & BenefitsBroadband salary range: $79,000 – $131,000 CAD. Typical hiring range: $79,000 – $105,000 CAD. Comprehensive advantages, retirement programs, performance incentives, continuing education, career growth opportunities, product discounts, and $5,000 per year mental health benefit for eligible employees and families.Bachelor's degree in Business Administration, Commerce, or related field (Master's an asset); 5+ years experience in capability development or product management; proficiency in MS Office and project management tools (JIRA/Trello).

📌 Manager, Enterprise Retail Capability (Toronto)
🏢 Canadian Tire
📍 Toronto