DescriptionWe are looking for a companionate and team-oriented Crisis Services Coordinator to join our Crisis Services team. The Crisis Services Coordinator coordinates agency crisis service delivery, including agency intakes, walk-in services, and the 24/7 crisis hotline. The Crisis Services Coordinator provides direct client services including, needs assessment, crisis intervention, safety planning, risk assessment, and education on crime victim's rights and agency services. This position requires availability to provide on-call coverage and backup onsite coverage as needed including evenings, weekends, and holidays.Reports to: Executive ProgramDirector of Crisis ServicesSupervises: Crisis Services Advocates and Assigned Volunteers and InternsMain Position ActivitiesOversee the hiring, training, supervision, and scheduling of Crisis Services AdvocatesCoordinate crisis service delivery, including agency intakes, walk-in services, and the 24/7 crisis lineProvide crisis intervention, safety planning, risk assessment, and resource coordination for victims of domestic violence and sexual assaultConduct intake and crisis line services, including telephone screening for shelter eligibility and development of individualized service plans based on client needsCoordinate scheduling for crisis line and intake servicesTrain staff and volunteers on intake and crisis line processes; ensure accurate and complete documentationParticipate in an on-call rotation to support crisis services, shelter operations, and Survivors' Advocacy Team (SAT) servicesEnsure appropriate referrals and up-to-date information are provided to clientsMaintain accurate,



confidential client records and collect/report service dataApply professional judgment to client interventions, decision-making, and problem-solvingMaintain collaborative relationships with community partners; Participate in staff meetings and training as requiredMaintain availability for evening coverage as needed to support program operationsProvide on-call coverage and backup onsite coverage as neededThe above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required.Denton County Friends of the Family, Inc. is an equal chance employer.This position is grant-funded and will continue only if sufficient grant or external funds are available.RequirementsPrerequisitesBachelor's degree in social work, psychology, or related fieldTwo years of experience in crisis intervention or equivalent combination of education, training, and experienceDemonstrated personnel and program management experienceDemonstrated understanding of relationship violence, sexual assault, and trauma informed interventionsStrong written and oral communication skillsProficiency in Office applications such as Word and ExcelMust be at least 23 years oldMust have a valid driver's license and a clean driving recordPreferencesMaster's degree in social work, psychology, or related fieldDemonstrated experience supervising or leading staff in a fast-paced or crisis response environmentBilingual in Spanish strongly preferredPhysical RequirementsAbility to lift 25 lbs.Ability to easily climb stairsAbility to sit or stand for long periods of time

📌 Crisis Services Coordinator (Burnaby)
🏢 Denton County Friends of the Family
📍 Burnaby