HydraulicsCustom Truck One Source (CTOS) is expanding our Canada team and is looking for a Field Service Manager to support our growing operations.CTOS operates 40 locations across Canada and the U.S..This role is in office and can be based out of any CTOS Canada location. Ayr, Ontario, Calgary or Edmonton, Alberta.We specialize in truck-mounted hydraulic utility equipment, including: Aerial bucket trucks, Digger derricks, Hi-rail trucks, Cranes and other utility and heavy equipmentAs a Field Service Manager, you'll play a critical role in coordinating field operations, supporting technicians, and ensuring exceptional service delivery to our customers.What You'll DoDispatch and coordinate Field Service Technicians for all offsite workTroubleshoot, repair, and maintain equipment (aerials, cranes, digger derricks, hi-rail, etc.) in shop and field environmentsReview and verify technician work; escape issues as neededManage incoming service calls and assign resources accordinglyMaintain compliance with Canada Transport regulations and technician logsReview inspection reports, repair orders,



and timecards for accuracyUpdate and maintain the Customer Interaction Center dailyCommunicate with customers and internal teams to minimize equipment downtimePartner with the Service Manager to improve operations and customer satisfactionSupport scheduling, including on-call rotations and reportingTravel as needed (25% +) based on business needsEnsure adherence to safety standards and participate in CTOS and OEM trainingWhat We're Looking ForHigh School Diploma or equivalentJourneyman or Red Seal Heavy Equipment Technician (or equivalent experience)5+ years of experience in heavy equipment, truck, or construction machinery repairStrong knowledge of:HydraulicsElectrical systemsChassis and track equipmentUtility equipment (cranes, digger derricks, hi-rail)Ability to read and interpret technical manuals and diagnosticsStrong leadership, communication, and problem-solving skillsComfortable using laptops/diagnostic toolsThe Ideal CandidateHands-on leader who leads by exampleHighly collaborative and solutions-orientedCommitted to safety, quality, and customer satisfactionThrives in a fast-growing, team-focused environmentBenefitsLife InsuranceAccidental Death & Dismemberment (AD&D)Dependent Life InsuranceShort-Term Disability (STD)Long-Term Disability (LTD)Extended Health Care CoverageVirtual Health ServicesEmployee Assistance Program (EAP) & Travel AssistanceRRSP (Registered Retirement Savings Plan)Paid Vacation, Holidays & Sick Days

📌 Field Service Manager – Canada (Kitchener)
🏢 Custom Truck One Source
📍 Kitchener