Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.ResponsibilitiesLead and develop a team, empowering each team member to learn, grow, and achieve performance and developmental goalsAssist with recruiting, training, developing, and retaining a diverse, high-performing teamActively participate in Floor Leadership by interacting with team members and customers throughout the store, modelling what good looks like, and ensuring business priorities are met and exceptional customer service is deliveredAddress customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriateDrive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areasMaintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member,



and financial informationContribute to an inclusive workplace by respecting each one 's differences and having thecuriosity to learnDemonstrate Apple 's values of inclusion and diversity in daily activitiesBe a role model for inclusive leadership behaviours and build, develop, and retain diverse teamsTake action to create a safe, respectful, and inclusive environment for all team membersMinimum QualificationsAvailable to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail storeExperience leading others in retail, sales, or a related fieldProficient in written and spoken French if the role is based in Quebec; English is required forroles throughout CanadaPreferred QualificationsExceed goals successfully and persist in accomplishing objectives despite obstacles and setbacksFollow through on commitments and establish mechanisms to encourage others to do the sameInstill trust within the team and operate with a high level of integrityMake timely and sound decisions using analytics, experience, and judgmentCommunicate with excellence and tailor communication style to different audiencesDevelop others through mentorship, coaching, and effective feedbackProvide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environmentResolve conflict and settle differences in productive waysExperience leading others in retail, sales, or a related field; flexible availability including evenings, weekends, and public holidays; strong communication, coaching, conflict resolution, and decision-making skills.

📌 Ca-Manager (Vancouver)
🏢 Apple
📍 Vancouver